Cats22 Bookings And Payment Terms

Please read through our booking and payment terms before confirming your booking with Cats22


All fees are payable on or before check-in at Cats22. We accept bank transfers in advance or cash payments on arrival. We do not accept cheques.

A 50% deposit of the total booking fee will be charged to secure your booking. This deposit is non- refundable. The deposit may be transferable to a future booking if written cancellation is received by Cats22 more than 14 days prior to your original check-in date.

Day of arrival, day of departure and all days booked are charged for. A part of a day counts as a whole day.

Refunds cannot be given for early returns. Late arrivals will be charged from the original date of booking.

Our opening hours are 09:00-11:00 and 14:00-16:00 Monday-Saturday. We are not open on Sunday or Bank Holidays. Due to our local planning conditions, your cat may only be checked in and out of Cats22 during our opening hours. Please try to arrive at least half an hour before closing. For cats that are not collected before closing time, a surcharge of £5 plus the daily rate will apply.

We offer a discounted rate on stays of 30 days or more. Each stay is different so please contact us for details.

Deliveries and Collections

Local collection and delivery is available free within Long Crendon village. For all other collections within a 30 mile radius of Long Crendon, we make a small charge of £1.50 per mile.

We also offer free collection to anyone arriving by train or bus at Haddenham & Thame Parkway. Please contact us in advance to arrange all collections, subject to availability.

Vaccinations and Health

Your cat must be in a fit and healthy condition when checking into Cats22, and must have proof of vaccination against the following diseases:

  • Feline Infectious Enteritis (FIE) or Parvovirus
  • Feline Herpesvirus (FHV) /Feline Calicivirus (FCV) – cat flu

For cats with no previous vaccination history, both sets of injections need to be completed at least 7-10 days before check-in.

Annual boosters must not be more than 3 months overdue.

Your cat must also be flea and worm free. Should flea or worm treatment become necessary during your cat’s stay, the cost will be charged to you and will be payable on departure.

Should your cat require veterinary attention whilst in our care, we will arrange either for a vet to visit us here or for your cat to be taken to the veterinary surgery, whichever is most appropriate. All veterinary fees must be paid for by you on or before departure.

Please bring all medication in its original packaging.

Whilst we will take every care during your cat’s stay, Cats22 cannot be liable for the illness, injury or death of any animal in our care.


Guests are welcome to bring a special blanket, toy, scratch post or brush with them. We recommend bringing an item that smells of home as this can help your cat settle in. We will do our very best to return your belongings in the same condition.

Viewings and Parking

We welcome viewings, but to ensure the comfort of our feline guests and to keep disruption to a minimum, viewings are strictly by appointment only.

We are located in a residential road, therefore out of consideration for our neighbours, please park in the allocated space on the driveway of Cats22.

Please contact us to make a viewing appointment.

Abandoned Guests

In the unusual event that your cat has not been collected within 14 days of the agreed check-out date, and no communication has been received from the owner, a decision to rehome your cat will be made at our discretion.

Website Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions as well as our privacy policy:

Terms of use

The usage of this website is subject to the following terms of use:

The content of our website's pages are for your general information and promotional use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It's your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the relevant copyright.

You must seek our written permission to use any material or content from our website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) unless they are operated by us.

Disclaimer and limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or any of our other literature; and exclude all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its direct negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Any offer or acceptance contained within or implied by this website is made subject to contract and all contents are Without Prejudice.

Use of Cookies

Like most interactive web sites this website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. By using our website you agree to have cookies added to your browser software by us or our partners.

Links from this website

We do not monitor or review the content of other websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.

We are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Changes to these terms

Cats22 reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are responsible for checking our terms and conditions before each session of using our website.